At EZ Mall Club, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.
Do I need to send products all the way to China?
European customers can return their products to our European warehouse, US customers can arrange a pickup by UPS at the specified address. Customers from other countries will need to send their products to our warehouse in China.
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 30 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and rest of the world.
For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you are eligible for one free resizing service. You will be responsible for all shipping fees. For customized wedding dresses a free lifetime alteration service is available.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
Product-specific policy conditions and warranty periods..
Free alterations policy for customized wedding dresses
For custom size orders only; standard size orders are not included in this promotion.
If the received wedding dress was not made according to the customer’s specified measurements, free resizing and shipping to and fro are provided.
If you would like to have your dress altered after the wedding ceremony, free alterations are provided but the customer will be responsible for the shipping fees.
If the alterations are due to wrong sizing, free alterations are provided. Please note that free alterations do not include change of wedding dress style, adding a train, change of neckline and other embellishments; in addition, no sizing up alterations are available at this time.